Patient and Family Advisory Council

The purpose of the Dr. L.A. Miller Centre Patient and Family Advisory Council (PFAC) is to create a forum where patients and family members from across the province can provide insight, advice and support on a person-centred approach to the rehabilitation experience.


Eastern Health’s organizational values are key principles that guide the work and relationships within the Adult Rehabilitation PFAC.

The values of client and family-centred care at Eastern Health include the following:

  • Dignity and Respect: We listen to and honor the client and family views and choices. The client knowledge, values, beliefs and cultural backgrounds are respected and considered in everything we do.
  • Information Sharing: We share complete unbiased information with clients and families to help them participate in their care.
  • Partnership and Participation: Clients and families are encouraged and supported to participate in their care and in decision-making.
  • Collaboration: Clients and families work together with health-care team members in planning and in making decisions for their health care.

For more information, please see our terms of reference or contact program coordinator Jennifer Penney at

We are recruiting!

  • Are you looking for a meaningful volunteer opportunity?
  • Have you had experience with adult rehabilitation at the Dr. L.A. Miller Centre within the last three years?
  • Are you willing to share your experiences with us to make a positive impact in health-care delivery for other clients?

If you’ve answered yes to ALL of these questions, you can become a client and family advisor (CFA) for adult rehabilitation!

The role of a client and family advisor is to:

  • volunteer his or her time (about one to four hours per month);
  • support and encourage others to become involved and/or share information from other patients and families that will support improvements in care;
  • participate in a variety of ways to improve care, such as new policy development, facility planning and client surveys;
  • bring the patient and family perspective to the discussion table to facilitate organizational decision-making;
  • improve communication between patient, families and staff; and to
  • attend meetings, planned events, learning opportunities, or focus groups.

How to Apply
Call Client and Family-Centred Care at 709-777-6777, or email us at

To learn more about other volunteer opportunities, visit our volunteer website.

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Last updated: 2023-03-03